GDRC Help Desk:
Value Added Information
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The GDRC regularly receives a number of queries via email from users who are looking for some specific information. In order to facilitate a systematic approach to such users, an online Help Desk was set up. Thematic and strategic help will be provided, where possible and available, within the 15 programmes of GDRC.
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What will the Help Desk do?
- Point to resources within GDRC. Where not available, staff members will work with the user to make it available on GDRC at a future date.
- Initiate a dialogue with the user by providing pertinent and specific/focussed advice
- Link to local organizations working on the issue - if present (in the region where the user is located)
- Pass on questions to key mailing lists that can help
- Ask experts to help where possible or available
Make sure you have also already checked out:
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When contacting the Help Desk ...
- Be specific in the questions asked or queries posed
- Provide pertinant details that will help in identifying resources/advice
- Do not attach large documents or proposals, unless asked for
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The Help Desk will not ...
- Provide financial aid or funding
- Help in finding jobs (but may be pointed in the right direction)
- Send printouts or hard copies of documents already online
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CONTACT THE HELP DESK ...
Disclaimer: The GDRC Help Desk was set up to assist users with a context-specific query on the themes of its 15 programmes. However, Help Desk responses (such as sharing appropriate resources, providing advice/suggestions, discussing programme strategy, or preparing/reviewing documents) are done in good faith, and GDRC cannot be held responsible for any consequences of such responses.
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