Case Studies on the Use of
ICTs for Good Governance
online Forum promotes democratic participation
Armenia's National Academy of Sciences has launched Forum
-- a new web site -- with support from UNDP to harness information and
communications technology to promote democracy. Forum
( http://www.forum.am ) which is in Armenian, helps
increase public participation in governance, create new opportunities to
broaden public awareness about democratic issues and establish new
opportunities for interaction.
Bangladesh: Human Rights Portal
BHRN will actively promote human
rights reforms both within Bangladesh and across geographical and political
boundaries, and will support women, children, and marginalized communities in
resisting social oppression. It will look at attempts by global forces
(powerful governments, TNCs, international organizations) through surveillance,
covert mechanisms and military and economic superiority to exploit and control
smaller nations and communities.
Read the Significant Cases Section : http://www.banglarights.net/HTML/significantcases.htm
Brazil: Official government website
The website provides comprehensive information on Brazilian government as well
as links to integrated citizen services.
Prefeitura.SP is the online portal
of the S‹o Paulo city government. It contains a wealth of information,
including all types of social services offered and a list of government
agencies' contact information. It especially encourages participatory
government by including a step-by-step guide on how to participate in making
the budget of the city, town meeting schedules, and informal online polls
regarding the services of the city.
Burma: Orchestra Burma
A web-site dedicated to affording a
presence on the Internet to both political and non-political organizations
working for democracy and human rights inside Burma.
Burma: Free Burma Coalition
The Free Burma Coalition (FBC) is an
umbrella group of organizations around the world working for freedom and
democracy in Burma. Our mission is to build a grassroots movement inspired by
and modeled after the anti-apartheid movement in South Africa. The site uses
list server and online petition to spread-out and build support to its
also see http://www.freeburma.org/
In 1994, OSI-IP provided connectivity for Burmese democracy groups (NGOs)
working in Thailand and India. OSI-IP sponsored an individual who provided
training, modems and access to 30 groups engaged in these activities. In India,
OSI-IP provided equipment to a Burmese pro-democracy group.
Government Procurement E-System http://www1.worldbank.org/publicsector/egov/eprocurement_chile.htm
Recognizing the potential benefits
of IT, the Chilean Government established a Communications and Information
Technology Unit (UTIC) in 1998. Chile's experience with e-procurement has made
busineess opportunities with the Chilean Government more transparent, reduced
firms' transaction costs, increased opportunities for feedback and cooperation
between firms and public agencies, and sharply reduced opportunities for
Costa Rica: Government Services Online http://www.costarricense.com/ing/servgob.html
Costa Rica is one of the few
countries having a vision to provide all citizens and Civil Society
organizations free access to email, webpage and other resources through Tele-Centres
located in all the municipalities. This particular section of the site
(the site belongs to the government in co-partnership with the private sector
and civil society) enables citizens to get more information about the concerned
government organisations and interact with them through the internet.
Costa Rica: Democracia Digital
A non-profit civic initiative directed
towards using information and communication technology for the
extension and the enrichment of the democratic coexistence of the Costa Rican
society, facing the beginning of a new century. The strategy aims at
information dissemination on subjects relative to the public interest and
creation of new spaces of consultation.
Dominican Republic: Dominican Alliance Against Corruption
The website publishes the entry and
exit assets of public officials. In addition it publishes officials' bank
account numbers, national identification numbers, and home addresses on its
site to help citizens detect possible fraudulent acts committed while in
the Debt Campaign
The campaign spreads awareness of
their activities through emails and mobilises support of concerned individuals,
and encourages them to directly express their concern to key decision-makers
(by making available their email and other contact addresses). For example, it
suggests a sample
letter to be sent through email to the Italian Prime Minister and the
President of US to drop the debt.
Alternative multimedia organisations in Ecuador have joined together to create
Altermedios, an association they hope will build and support democratisation of
communications nationally. The organisation will support the active
participation of civil society groups and their access to communication media.
By providing such an opening for groups traditionally absent from public media
coverage, the association hopes that their action will impact on public opinion
in Ecuador's pluralist society, the development community and social movements
nationally and internationally.
El Salvador: Probidad
Probidad promotes democratization
efforts vis-ˆ-vis diverse and integrated anti-corruption initiatives, most
which rely on the use of ICT and an extensive network of contacts. The
activities are designed to monitor corruption and control mechanisms; mobilize
awareness about the complexities and costs of corruption and increased interest
and participation in curbing it; enhance the anti-corruption capacity of other
civil society organizations, media, government, business, and researchers in
our region; and contribute to more informed local and context-specific measures
that undermine corruption and promote good governance.
On the same day the cabinet
minister, Mo Mowlam, said that Britain is not ready for an internet election,
the Estonian government yesterday announced plans to move to electronic voting
in time for the country's 2003 general elections. The Estonian ambassador to
London, Raul Mälk, said his government hoped the move to online voting will
attract greater participation in elections and political debate, especially
among young people.
Estonia: The Little Country That Could http://www.thestandard.com/article/display/0,1151,20451,00.html
The medieval streets of old Tallinn
have changed little in the last few centuries. But high atop Toompea, the hill
that has been the seat of power in Estonia for almost 800 years, there is an
experiment in 21st-century government under way. Inside the chancellery
building, Linnar Viik, information technology adviser to Prime Minister Mart
Laar, leads the way through elegant government offices to a shiny new cabinet
France: Opening of a
Platform for Comparison of programs of Electoral Candidates http://www.sciences-po.fr/etudiants/electionsM/index.htm
The site compare according to 15
topics the principal proposals of the electoral candidates for the town hall of
Paris. The platform also presents the electoral system of the capital, the
biographies of the candidates to the town hall of Paris as well as a list with
accompanying notes of links relating to the local elections. In addition to
information which it will offer to the Parisian voters, this experimental
project has as an ambition to open a discussion on the interest for the
democratic life of comparative electoral sites. Its users are invited to make
share of their comments and reactions for the development of the site for the
The information revolution has come
to Africa, and last December it had a direct impact on bringing about the
first-ever peaceful transition from one elected civilian government to another
in Ghana. This was a hugely important political event for West Africa, but it
got lost in America's post- election ruckus. Ghana's turnabout would not have happened,
though, without the information revolution here.
Global : EConsumer
The Federal Trade Commission (FTC)
has launched a new Web site aimed at resolving international e-commerce
disputes by allowing Internet users from around the world to file complaints at
one location. consumer.gov will allow Internet users to file complaints in
English, French, German and Spanish. Specifically designed to address
cross-border, international e-commerce disputes, Econsumer.gov will record the
complaints and pass them along to civil and criminal fraud fighters around the
online transactions with a foreign company.
An effort towards creation of
virtual communities to mobilise global support against some of the disputable
environmental policies/ actions of the Government. The community has expanded
rapidly since it was launched in November 2000. By December 2000 it had about
6000 members from more than 80 countries.
e-village tackles corruption
Bellandur's e-governance project
started with a single computer that was installed in the village in 1998 to
replace the old typewriter. The village office now has three computers, funded
by donations from wealthier farmers as well as companies that operate in the
India: What is your
government official's duty? Check the Net...
What options do citizens in interior
Goa have, when it comes to coping with mining pollution? Can corrupt 'public
men' in the state be brought to book? If you need to understand the
little-known secrets of how the Goa government works, check out the Internet.
In an effort that could -- if well implemented -- have widespread impacts in
keeping the citizen informed, many state departments have put up outlines of
how they work at the site http://citizenchartersofgoa.nic.in
Empowerment: Seeds Of E-Volution
Every evening, Govardhan Angari
lights a joss stick and offers a silent prayer to a computer in a poky 20-sq-ft
room in Dehri Sarai, a village 40 km from Indore in Madhya Pradesh's Dhar
district. Beside the Pentium II machine on a creaky table, there is a modem, a
sheaf of white paper and a battery back-up. This unremarkable paraphernalia has
changed the life of the 21-year-old boy, a landless Bhil tribal and son of a
daily wage labourer, who takes home Rs 40 on days when he finds work. These
days, Govardhan earns up to Rs 3,500 a month ferreting out crop market rates,
e-mailing villagers' grouses, generating caste and land certificates out of
this rural cyberkiosk.
India: Indian communists plot IT
Computers are no longer the
"devil's agents" for the communist rulers of India's Kerala state, on
the country's southern coast. Realizing the state is lagging behind other
provinces in India's great information technology race, the rulers of Kerala
have shed off ideological opposition to high technology and the Communist
Marxist Party, which for long fought against computerization of the workplace,
believing it would reduce jobs, is now zealously promoting IT.
India: Fund a School Campaign of Government of
Madhya Pradesh http://www.fundaschool.org
The Government of Madhya Pradesh
through its Education Guarantee Scheme has facilitated the creation of a
Primary School facility in every habitation of Madhya Pradesh, the largest
state in India. These schools need to be strengthened. Fundaschool seeks to use
the Net to bridge the gap between the connected and the isolated, between the
knows and the know-nots. This is just one of the ways in which the Government
is using the Internet to build partnership with the Civil Society.
India: Jamabanthi conducted online
in all Taluks of Tiruvarur (Tamil Nadu) http://www.tiruvaruronline.com/whatsnew.html
For the first time in India, annual
audit of village accounts, called Jamabanthi was conducted online in all
the 7 Taluks of Tiruvarur district during April, 2000. One of the important
objectives of conducting Jamabanthi is to settle the village (Land
Revenue) demand. By doing this, the entire village accounts are made available
at he click of the mouse at the Taluk office and Collectorate. During the
Jamabanthi period, the Village Administrative Officers (VAOs) have to write
more than 10 complicated accounts (out of 24 accounts).
Also see : The pilot e disrict inaugurates
the first true online data warehouse server on all land records and Taluk
: Agriculture department to be linked through video conferencing http://www.ciol.com/content/services/egov/showarticle.asp?AID=60&CI=0&SI=8
In a bid to speed up the process of
decision-making and ensure better communication between top-level officials of
the Department of Agriculture, the government of Maharashtra has proposed an
ambitious plan to link all the high ranking officials of the department through
video conferencing facilities.
India: Andhra Pradesh (India) Electronic Governance Initiative
TWINS is a unique IT project taken up by the Government of Andhra Pradesh,
India, to take the benefits of Information Technology to the Common man.
Services offered include Utility Bill/Tax payments , Issuing Certificates, Providing
Permits/Licenses, and Information andFacilitation
Governance : the Andhra Pradesh experience in India. Integrated Citizen Service Centre :
India: Tech helps root
out corruption in rural India http://technology.scmp.com/enterprise/ZZZ7AB7W5NC.html
The southern state of Karnataka,
which is championing the process to rebut criticism that its software boom is
only for the rich, now plans to guide the rest of India in a plan which is
aimed at fighting corruption and boosting transparency. "It is all
low-cost," says Rajeev Chawla, a senior state revenue department official
who is spearheading the e-governance initiative. Amid the mango and coconut groves
of Ramanagaram, farmers walk into a state-run "Bhoo Dhakilegala
Malige", or land-record shop, and buy certified printouts of land records
which help them verify or prove land ownership or tenancy.
India: Free Internet access
to Orissa High Court records (new!) http://www.cddc.vt.edu/digitalgov/news-orissa.htm
Litigants fighting cases in the
Orissa High Court will now have free Internet access to case records following
the inauguration of two Web sites by state Chief Justice N.Y. Hanumanthappa. A
litigant can easily find out in which court his case is appearing and its
listing. Besides, the search engines of the Web site will help a litigant or
the general public to find details related to a particular case.
India: Central Vigilance Committee
A pioneering Indian Initiative
toward e-vigilance. CVC is conceived to be the apex vigilance institution, free
of control from any executive authority, monitoring all vigilance activity
under the Central Government and advising various authorities in Central
Government organizations in planning, executing, reviewing and reforming their
vigilance work. People can now file complaints against any public servant who
fall within the jurisdiction of the Commission.
lodge a complaint through e-mail Web-list of officers advised Major
(Parent Site: http://www.gyandoot.net )
Gyandoot is an intranet in Dhar
district connecting rural cybercafes catering to the everyday needs of the
masses. The site has following services to offer in addition to the hope
that it has generated by networking, the first district in the state of Madhya
Pradesh in India.
Commodity/ Agricultural Marketing Information System
Copies of land maps On-Line Registration of Applications Public Grievance
Also see at http://www1.worldbank.org/publicsector/egov/gyandootcs.htm
India: Green Rating of
for Science and Environment in India has started an online and
offline survey of how Green its Chief Ministers are. The results of it are
published in print and partially on the website to enable public to keep track
of environmental performance of their Chief Ministers.
India: Kerala panchayats adopt
The Ernakulam district panchayat had
made a quiet entry into the IT world by taking up a unique model of e-governance.
The Electronic Industrialisation Infrastructure Development(EIID), a scientific
society under the district panchayat, is providing guidance to three gram
panchayats in the district to establish information networks as part of their
plan projects. And the EIID is doing all this with software that are freely
available with open source codes.
India: Computerized Interstate Check Posts
Through the use of
computers and other electronic devices at 10 remote interstate border check
posts in Gujarat, India, a team of savvy public officials have reduced
corruption and significantly increased the state's tax revenue.
India: Land/Property Registration in Andhra
Land is a major resource and a
reason for conflict in areas where pressure on land is high. In developing
countries, land related information such as ownership maps etc. is available
only in the hands of few which increases the chance of its misuse. Land
registration offices throughout Andhra Pradesh now operate computerized
counters to help citizens to complete registration requirements within an hour
instead of several days, as was necessary under the earlier system. The lack of
transparency in property valuation under the old system resulted in a
flourishing business of brokers and middlemen leading to corruption.
Delhi Government Online
A section of this website caters to
all the info needs and queries regarding the various public services of the
Delhi Government, ranging from obtaining a driving license to getting a
marriage registration certificate made. One could also write/ communicate
directly to the Chief Minister through the website.
India: RajNidhi Information kiosks
The kiosks would enable citizens to
access information related to health, family planning, immunization schedules
for children, employment, transportation, distance education, agriculture,
water & electricity connection, birth & death registration, approved
housing societies, rates of land & building taxes.
India: Madhya Pradesh's (Jabalpur) E-governance site (new!)
The Government has gone online in
Jabalpur division. The administration has launched its interactive website and
CD containing all information on government departments and schemes at www.suvidha.org
Independent Media Centre
The Center was established by
various independent and alternative media organizations and activists for the
purpose of providing grassroots coverage of the World Trade Organization (WTO)
protests in Seattle lin 1999. The center acted as a clearinghouse of
information for journalists, and provided up-to-the-minute reports, photos, audio
and video footage through its website.
Kenya : Busting Corruption using the
The Information Technology Standards
Association (ITSA) of Kenya has launched an Electronic Graft Management
pilot project whose aim is to increase public awareness and encourage public
participation in fighting corrupt practices. The pilot project intends to use
the Internet and e-mail as the channel for communication by the public for
Lebanon: SDNP Promoting
Laylan Rhayem, Chief of Information at Lebanon's Ministry of Agriculture, had a
problem. She was in charge of a comprehensive Biodiversity Survey, her Ministry
had just completed - the first such survey ever conducted in her country. The
document would obviously be an invaluable resource for scientists,
environmentalists, educators, planners and policy-makers. It was Ms. Rhayem's
job to make it available for public use. But when the survey was completed in
1995, she had no place to put it.
Malaysia: More than personal details in 'smart
The introduction of the smart card
would bring comfort for the people who would need to carry only a single card
with multiple uses. Using chip and biometrics technology, the GMPC contains
details on identity and driver's licence information, passport details and
medical data. The GMPC also has facilities to conduct e-commerce and e-cash
Malaysia: Civil Society Link
A gateway to Malaysian government
information and online services.
Nepal: A district puts old records to new
Old records used to lie in dusty
corners in Kanchanpur, a district in far-west Nepal. Now they have become part
of the digital revolution. Kanchanpur is one of the areas in this mountainous
country most dedicated to using information technology to modernize public
administration and promote local development.
Nigeria: Nigerian Assembly
A civil society led initiative to be a credible, authoritative, and speedy
source of information on Nigeriaâs Legislative houses, for the benefit of news
agencies, media organisations, and other national and international public. It
aims to act as a watchdog of the Nigerian Legislature and uphold its
responsibility and accountability to the people.
Pakistan: Punjab Government goes online
The website contains information
about the economy, culture, government, cabinet, rules of business 1974, and
much more. The website says, "Punjab Government may adopt 'SAAF Model' of
E-Government. The model is devised in order to formulate a future paradigm for
a stable and organised government. In its literal meanings, it connotes,
'transparency and openness', (the two significant hallmarks of Islamic
government). It also echoes the concept of public participation in the
political process and its access to the information."
Peru: Government Goes High
One evening, a few months ago,
Enrique Normand, a partner in the law firm of Estudio Rubio, Leguia, Normand
& Associates, was finishing up contract negotiations between a Peruvian
company and a group of US investors when he realized they were missing a
crucial document. They needed to obtain it from the Oficina Registral de Lima y
Callao (ORLC), the notoriously slow public registry for Lima and its seaport,
Callao. In short, they needed a miracle.
Philippines: Transparent Accountable Governance project
The Transparent Accountable
Governance project is an attempt to summarize how, why and to what degree corruption
exists in Philippine society. This integrated approach relies on public opinion
survey research, investigative
studies, and discussions to engage the public in a discussion on
corruption. TAG takes a pro-active role in encouraging public debate on the
issue of corruption and on ways to counter it. The TAG website also presents
the initiatives of both government and the private-sector in addressing
Also see, Graft Busters: http://www.tag.org.ph/graftbusters/default.htm
Customs Reform http://www1.worldbank.org/publicsector/egov/philippinecustomscs.htm
Using an "off-the-shelf"
customs application package as the main building block, the Philippines Customs
Bureau has developed an on-line system to process clearance of imports, payment
of duty, and delivery of release orders for shipments to leave the docks. The
new on-line system has lessened the cost of trade for businesses, reduced
opportunities for fraud, and helped the Bureau to maximize revenue collection.
Korea: Seoul OPEN (Anticorruption Project)
The Municipal Government of Seoul,
South Korea, crafted the OPEN system (Online Procedures ENhancement for Civil
Applications) to target corruption. The system publishes a variety of
information related to the services, permits and licenses issued by the local
government. The status of an application can be tracked by the applicant on a
South Africa: The PIMS Monitor
Idasa's Political Information and
Monitoring Service (PIMS) aims to support democracy and promote good
ethical governance in South Africa through the building of government and civic
capacity for democracy, in particular through training and related activities.
An easy-to-use reference and record of all bills, acts and policy documents that pass
through parliament - was launched by Idasa in 1997. The Monitor aims to help
audience engage with democracy, intervene in the legislative process and make
submissions to parliament. The PIMS Monitor also offers comprehensive,
plain-language summaries of complicated documents.
The official site of Government of
Tiber, managed by the Office of Tibet, the official agency of His Holiness the
Dalai Lama in London.
Transparency International -Daily Corruption News
(Parent Site: http://www.transparency.org)
A trial service is being run by
Transparency International called the "The Daily Corruption News"
which reports on corruption from around the world.
The website enables people to send a
Fax to their local Member of Parliaments detailing them of their grievances
through the use of Internet. This is an example of opening up a direct
communication channel between people and their leaders.
The site enables individuals to contribute
to government policy-making through official consultations, and discuss views
with other citizens. Citizens can also find information about their
elected representatives and get information on elections, or how to vote and
how to make complaints about public services.
Uganda: Mobile Phone Use Has
Improved Public Discourse (new!)
The growing number of mobile phones
is transforming the Ugandan society. While there is evidently increased
excitement about the emergent technology, the ease and convenience of
communicating has improved public discourse and given impetus to development
initiatives. Now villagers can even fire questions at the Ugandan president,
both parties, of course, living worlds apart.
FirstGov is a free-access website
designed to be a centralized place to find information about local, state, and
U.S. Government Agency websites. It is an official United States Government
website. The website provides various interactive services to enable citizens
interact with the Government. It includes applying for governmental jobs,
web-forms for giving feedback to concerned governmental body, online
filing of taxes etc.
US: County promotes online petition
A Florida countyâs government
officials, upset with the environmental and health toll they claims phosphate
mining has on the area, are using the county Web site to collect signatures
from citizens against mining. While online petitions have been a staple among
advocacy groups such as student and neighborhood associations, a government
soliciting online signatures is notable, according to several experts in
CD-ROM "Your Lawyer" puts laws in citizens' hands (New!)
Your Lawyer, a new CD-ROM, is making Viet Nam's
laws and information on citizens' rights readily accessible, spelling out in
simple language how to start a business, protect land rights and get a divorce.
As a first step, the Office of the National Assembly (ONA) is distributing
copies of the CD-ROM to offices of delegates to the National Assembly in all 61
provinces, offices of provincial People's Councils, and media organizations.
Zimbabwe: Kubatana.net (new!)
Harnessing the democratic potential
of email and the internet in Zimbabwe
The NGO Network Alliance Project
(NNAP) aims to strengthen the use of email and internet strategies in
Zimbabwean NGOs and civil society organisations. The NNAP will make human
rights and civic education information accessible to the general public from a
centralised, electronic source.
Zimbabwe: MDC uses the web
to fight the Government
During the June 2000 elections in
Zimbabwe, MDC campaigners and other citizens took advantage of the internet and
email to promote and disseminate the aims and objectives of the Movement for
Democratic Change. This strategy ran alongside the traditional campaigning of
talks, meetings, rallies and word of mouth. Whilst the ruling party used a
variety of campaign strategies from old-fashioned intimidation to exploiting
their control of the print and broadcast media, the MDC had no option but to
look creatively at other ways of campaigning.
Source: Digital Governance, "Building and Sustaining Democratic and Accountable
Governance Structures using ICT" March 2002 - http://www.digitalgovernance.org/