Measuring intellectual capital

12 techniques used to value intangible assets:
  • Relative value
    Bob Buckman (Buckman Laboratories) and Leif Edvinsson (Skandia Insurance) are proponents of this approach, in which progress, not a quantitative target, is the ultimate goal. Example: have 80% of employees involved with the customer in some meaningful way.
  • Balanced scorecard.
    Supplements traditional financial measures with three additional perspectives -- customers, internal business processes, and learning/growth. Originated with a couple of Harvard Business School professors, used by Skandia.
  • Competency models
    . By observing and classifying the behaviors of "successful" employees ("competency models") and calculating the market value of their output, it's possible to assign a dollar value to the intellectual capital they create and use in their work.
  • Subsystem performance.
    Sometimes it's relatively easy to quantify success or progress in one intellectual capital component. For example, Dow Chemical was able to measure an increase in licensing revenues from better control of its patent assets.
  • Benchmarking
    . Involves identifying companies that are recognized leaders in leveraging their intellectual assets, determining how well they score on relevant criteria, and then comparing your own company's performance against that of the leaders. Example of a relevant criterion: leaders systematically identify knowledge gaps and use well-defined processes to close them.
  • Business worth
    . This approach centers on three questions. What would happen if the information we now use disappeared altogether? What would happen if we doubled the amount of key information available? How does the value of this information change after a day, a week, a year? Evaluation focuses on the cost of missing or underutilizing a business opportunity, avoiding or minimizing a threat.
  • Business process auditing.
    Measures how information enhances value in a given business process, such as accounting, production, marketing, or ordering.
  • "Knowledge bank."
    Treats capital spending as an expense (instead of an asset) and treats a portion of salaries (normally 100% expense) as an asset, since it creates future cash flows.
  • Brand equity valuation.
    Methodology that measures the economic impact of a brand (or other intangible asset) on such things as pricing power, distribution reach, ability to launch new products as "line extensions."
  • "Calculated intangible value."
    Compares a company's return on assets (ROA) with a published average ROA for the industry.
  • Microlending
    . A new type of lending that substitutes intangible "collateral" (peer group support, training, and the personal qualities of entrepreneurs) for tangible assets. Primarily used to spur economic development in poor areas.
  • "Colorized" reporting.
    Suggested by SEC commissioner Steven Wallman, this method supplements traditional financial statements (which give a "black and white" picture) with additional information (which add "color"). Examples of "color" include Brand values, customer satisfaction measures, value of a trained work force.

Source: Montague Institute
 Hari Srinivas -
Return to the Knowledge Management Page