The 3C model of Challenge, Confidence and Coaching points out how you can perform each role and how these facets interelate. As a leader you can "make the difference" by challenging people, building their confidence, and coaching them to succeed. Here is a taste of the actions that make the difference:

Challenge

Leaders challenge the status quo ---

• moving others out of their 'comfort zones;"
• creating a compelling vision;
• establishing stretch goals;
• asking challenging questions.

Confidence

Leaders build confidence ---

• by believing in them;
• by pointing out their strengths and affirming talents;
• rewarding and recognizing improvement;
• empowering people with authority.

Coaching

Leaders are coaches ---

• clarifying what top performance looks like;
• conducting practice sessions;
• providing helpful feedback.

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Source:

Paul B. Thornton, "Be the Leader". Griffin Publishers, 2000